SlotMafia Casino Privacy Policy

Who Controls Your Data

Hollycorn N.V., the operator of SlotMafia under Curacao Gaming Control Board licence OGL/2023/178/0101, is the controller responsible for the personal data collected through this website. Any question about how your data is handled should be directed to our support team at [email protected], which forwards data-related enquiries to the appropriate internal contact.

How Long We Keep Your Data

Account data, including registration details, transaction history, and KYC documents, is retained for as long as your account remains active and for a further period after closure to meet anti-money-laundering and licensing record-keeping obligations under our Curacao Gaming Control Board licence. Closing your account does not result in immediate deletion of financial records; these are held for the statutory period required of a licensed operator before being securely destroyed. Non-financial data, such as marketing preferences, can be deleted sooner on request, subject to the retention rules described below.

What Happens When You Exercise Your Rights

You have the right to access the personal data we hold about you, request correction of inaccurate details, request deletion of data we are not otherwise required to retain, restrict how we process it, object to certain processing activities such as marketing, and request a portable copy of your data in a structured format. Requests can be submitted to [email protected], and we will confirm identity before processing any request that involves account or payment data, using the same passport or Australian driver’s licence documentation already held on file where applicable.

Where Your Data Is Processed

Our servers and payment processing infrastructure are not located in Australia, meaning your data is transferred internationally as part of normal account operation. Transfers occur to the jurisdictions where our hosting, payment, and KYC verification providers operate. We require these providers to apply data protection safeguards consistent with our own obligations under Curacao regulatory requirements before any transfer takes place.

What Information We Collect

We collect the information you provide at registration (email address, password, date of birth), transaction data generated by deposits and withdrawals through PayID, Neosurf, Visa, Mastercard, Skrill, Neteller, MiFinity, Paysafecard, Jeton, MuchBetter, bank transfer, and cryptocurrency, identity verification documents submitted for KYC purposes (a passport or Australian driver’s licence plus a utility bill or bank statement), and technical data such as IP address, device type, and browser logs generated automatically while you use the site. Cookies, described below, generate additional technical data during your session.

Cookies and Analytics

SlotMafia uses cookies in three categories: essential cookies required for login sessions and cashier functionality, which cannot be disabled without breaking core site features; preference cookies that remember settings such as your last-viewed game category; and analytics cookies that measure site usage to identify performance issues. You can opt out of non-essential cookies through your browser’s cookie settings, though essential cookies will remain active to keep your account session functional.

Data is shared only with parties necessary to run the casino and meet our licensing obligations. Payment providers behind PayID, Neosurf, Visa, Mastercard, Skrill, Neteller, and our supported cryptocurrencies each receive the transaction data required to process a specific deposit or withdrawal. Our third-party KYC verification provider receives submitted identity documents solely to confirm your identity ahead of a withdrawal. Game providers, including Pragmatic Play, Evolution Gaming, NetEnt, and other studios in our catalogue, receive gameplay data limited to what is needed to run individual game rounds and calculate payouts; they do not receive your payment or identity documents.

Why We Process Your Data

We process your data to operate your account, process deposits and withdrawals, meet anti-money-laundering and KYC obligations under our Curacao Gaming Control Board licence, respond to support enquiries, and, where you have not opted out, to send promotional communications about offers such as the welcome package or weekly cashback. Processing for account operation and regulatory compliance is a condition of using SlotMafia and cannot be opted out of while your account remains open; processing for marketing communications is optional.

Lodging a Complaint

If you believe we have mishandled your personal data, you can raise the matter directly with us at [email protected] in the first instance. Where a complaint concerns our licensing obligations rather than data handling specifically, it can also be escalated to the Curacao Gaming Control Board, the authority responsible for supervising Hollycorn N.V.’s licence.

Contact for Data Requests

All requests relating to your personal data, including access, correction, deletion, and portability requests described above, should be sent to [email protected]. Include your registered email address so we can locate your account promptly, and expect an identity check before any account or financial data is disclosed or amended.